Thank you for shopping with Kaproni. We want you to be satisfied with your purchase. Please review this Return & Refund Policy before submitting a return request.
1. Return Window
We accept returns for eligible products within 30 days after delivery.
To start a return, please contact us at support@kaproni.com before sending any item back. Items returned without prior authorization or sent to an unauthorized address may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- New and unused;
- In its original condition;
- In its original packaging, where applicable;
- Returned with all included accessories, manuals, labels, tags, components, or parts, where applicable; and
- Accompanied by valid proof of purchase.
Items showing signs of use, damage caused after delivery, improper handling, unauthorized modification, or missing parts may not qualify for a return or full refund.
3. Accepted Return Reasons
Eligible returns may be accepted for reasons including:
- The item arrived damaged or defective;
- The wrong item was received;
- The item materially differs from the product ordered;
- The item was not as expected; or
- The customer changed their mind, provided that all return eligibility requirements are met.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours after delivery at support@kaproni.com.
Please provide:
- Your order number;
- The email address used at checkout;
- A clear description of the issue;
- Clear photographs or videos showing the item and the issue; and
- Photographs of the shipping packaging, shipping label, and any visible damage.
Please retain the product and all original packaging while your request is being reviewed. Do not discard, repair, alter, or return the item until you receive instructions from us.
After reviewing your request, we will provide the appropriate resolution in accordance with this policy and applicable law.
5. How to Start a Return
To request a return, email support@kaproni.com within the applicable return period.
Your request should include:
- Your order number;
- The email address used at checkout;
- The item or items you wish to return;
- The reason for the return; and
- Supporting photographs or videos if the item is damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and the applicable return address. Please do not send returns to the business address displayed on our website unless we specifically instruct you to do so.
6. Return Method
Returns are accepted by mail only. In-person returns are not accepted.
Customers must use the return address and instructions provided by our customer support team. We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.
7. Return Shipping Costs
- If the return is caused by our error, such as a verified damaged, defective, or incorrect item, we will provide appropriate assistance after reviewing the request.
- If the return is due to a change of mind, personal preference, size, color preference, or another reason not caused by our error, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges and expedited shipping charges are generally non-refundable unless the return is caused by our error or a refund is otherwise required by law.
8. Return Packaging
Returned products must be securely packaged to prevent damage during return transportation.
The customer may be responsible for damage caused by inadequate return packaging. Products returned incomplete, damaged, or in a condition different from when delivered may receive a reduced refund or may be rejected, to the extent permitted by applicable law.
9. Return Inspection
After we receive your returned item, we will inspect it to confirm that it meets the return requirements.
We will notify you by email whether your refund has been approved or whether additional information is required.
10. Refunds
If your return is approved, the refund will be issued to the original payment method used for the order.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to process and post the funds to your account. Processing times are determined by the payment provider and are outside our direct control.
We cannot issue refunds to a different payment method unless otherwise required by applicable law.
11. Partial Refunds
Where permitted by applicable law, a partial refund may be issued if:
- The item is returned with signs of use;
- The product, packaging, accessories, manuals, components, or tags are missing;
- The item has been damaged after delivery;
- The item was modified or repaired without authorization; or
- The returned item otherwise does not meet the requirements of this policy.
12. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, color, style, or variation, you may return the eligible original item in accordance with this policy and place a new order separately.
13. Order Cancellations
If you need to request an order cancellation, please contact us at support@kaproni.com as soon as possible.
We will make reasonable efforts to assist you, but cancellation is not guaranteed after an order has entered processing or has been shipped.
14. Non-Returnable Items
Certain products may not be eligible for return where applicable, including:
- Products marked as final sale;
- Customized or personalized products;
- Gift cards;
- Items that have been used, altered, assembled, modified, or damaged after delivery;
- Items missing original packaging, accessories, parts, manuals, or labels; and
- Items otherwise identified as non-returnable on the applicable product page.
Any product-specific return restriction will be displayed on the relevant product page where applicable.
15. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, any refund may be reduced by applicable original shipping charges, return shipping charges, or carrier fees, to the extent permitted by applicable law.
16. Contact Us
For return or refund questions, please contact us at support@kaproni.com.
Please include your order number and the email address used at checkout so that we can assist you efficiently.
Company Name: MALLAKIN INC
Store Name: Kaproni
Business Address: 750 MAIN ST SUITE 301, GRAND JUNCTION, CO 81501, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time