What level of sun protection do your products provide?
Our sun protection products are designed to help reduce exposure to harmful UV rays during outdoor activities. Protection levels and product specifications may vary by item. Please review the applicable product description for detailed protection information.
Are your sun sleeves suitable for sports and outdoor activities?
Yes. Our sun sleeves are designed for a variety of outdoor activities, including fishing, hiking, running, cycling, gardening, golfing, and everyday outdoor use.
Are the materials breathable?
Yes. Our products are made from lightweight and breathable fabrics designed to help keep you comfortable during extended outdoor use. Material composition may vary by product, so please review the applicable product description for details.
How do I choose the correct size?
Please review the size chart provided on the applicable product page before placing your order. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
How should I wash my sun sleeves or hats?
Please follow any care instructions provided on the product label or product page. Unless otherwise stated, we generally recommend hand washing or machine washing on a gentle cycle with cold water. Air drying is recommended to help maintain product quality and longevity.
Do you offer free shipping?
Yes. We offer free standard shipping on orders of $69.00 USD or more within the United States.
Orders under $69.00 USD are charged a standard shipping fee of $9.99 USD.
Expedited shipping is available for eligible orders for $19.99 USD. Expedited shipping charges are not included in the standard free-shipping offer unless otherwise stated during checkout.
How long does shipping take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Standard shipping generally takes 7–12 business days after processing. The estimated total delivery time for standard shipping is 8–15 business days.
Expedited shipping generally takes 5–7 business days after processing. The estimated total delivery time for expedited shipping is 6–10 business days.
Delivery times are estimates and may be affected by the delivery destination, carrier operations, weather conditions, public holidays, peak shopping periods, incorrect shipping information, or other circumstances outside our reasonable control.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow some time for the carrier's tracking system to update after the shipping confirmation is issued.
What is your return policy?
We accept returns for eligible products within 30 days after delivery.
Returned items must be new, unused, in their original condition, and in their original packaging where applicable. All included accessories, manuals, labels, tags, components, or parts must also be returned where applicable, and valid proof of purchase is required.
Please contact us at support@kaproni.com before returning any item. Unauthorized returns or products sent to an unauthorized address may not be accepted.
For complete requirements and exclusions, please review our Return & Refund Policy.
What if I receive a damaged, defective, or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us at support@kaproni.com within 48 hours after delivery.
Please include your order number, the email address used at checkout, a clear description of the issue, clear photographs or videos of the product, and photographs of the shipping packaging and shipping label.
Please retain the product and all original packaging while your request is being reviewed. Our team will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.
Can I change or cancel my order?
Please contact us at support@kaproni.com as soon as possible if you need to request an order change or cancellation.
We will make reasonable efforts to assist you, but changes and cancellations are not guaranteed after an order has entered processing or has been shipped.
How can I contact customer support?
If you have questions about products, orders, shipping, returns, or refunds, please contact us at:
Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
We aim to respond within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will be handled on the next business day.